Privacy policy
Data Collection and Retention Policy for FlashquadLast update: October 4th, 2024Why we use GDPR Compliance for users outside the EUAt Flashquad, we are committed to protect your privacy and ensuring your personal data is handled in compliance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, retain, and protect your data when you use our app. The GDPR (General Data Protection Regulation) is widely regarded as one of the strictest and most comprehensive data protection laws in the world. By adhering to GDPR standards, we set a high benchmark for privacy and data security, which enhances reputation and trustworthiness towards our users. This is beneficial not only for EU users but for all users worldwide.
1. Purpose of Data Collection
We collect personal data to:
Provide, maintain, and improve our app and services.
Enhance user experience and deliver personalized content.
Communicate with you and provide customer support.
Ensure app security and prevent misuse.
Comply with legal and regulatory requirements.
2. Types of Data We Collect
We may collect:
Account Information: Includes your phone number, name, email address, username, and registration details.
Content and Interaction Data: Posts, messages, photos, and other content shared or interacted with in the app.
Usage Data: Activity within the app, such as login times and feature interactions.
Device and Technical Data: Device type, app version, and error logs for improving the app.
Location Data: Approximate location based on device settings, collected only with your permission.
3. How We Collect Your Data
Directly from You: During registration, profile creation, or when uploading content.
Automatically: Through logs and analytics tools when using the app.
From Third Parties: When linking accounts (e.g., Google, Apple) or integrating third-party features.
4. Legal Basis for Data Processing
We process your data based on:
Consent: When you’ve provided consent for specific purposes.
Contractual Necessity: To provide app services based on our agreement.
Legitimate Interests: To improve the app, ensure security, and prevent misuse.
Legal Obligations: To comply with data retention laws.
5. Data Retention Periods
We retain data as long as necessary for the intended purposes:
Account Information: Retained while the account is active, deleted within 30 days of deactivation or upon request.
Content Data: Retained until deleted by you or removed upon request.
Usage Data: Retained for 24 months for analytics and app improvement.
Technical Data: Retained for 12 months to enhance security.
Compliance Data: Retained as required by law.
6. Account Deletion Process
You can submit a request to delete your account by contacting our customer support. Upon receiving the request, the deletion will be processed within 30 days. During this period, you may need to confirm your identity to ensure security. Once the account is deleted, all personal data will be permanently erased, though some data may be retained in backups or for legal purposes.
7. Your Rights
You have the following rights under GDPR:
Access: Request access to your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data.
Restriction: Limit data processing in certain situations.
Portability: Transfer your data to another service.
Objection: Object to data processing for legitimate interests.
Contact us at contact@flashquad.com to exercise your rights.
8. Data Security
We implement robust measures, including encryption, access controls, and regular audits, to protect your data from unauthorized access, loss, or misuse.
9. Data Sharing
We do not sell your personal data. However, we may share it with:
Service Providers: Trusted third parties that assist in operating, maintaining, and improving the app (e.g., cloud storage, authentication services).
Legal Authorities: When required by law or for user safety.
10. International Data Transfers
When your data is transferred outside the European Economic Area (EEA), we implement safeguards such as standard contractual clauses to protect your data.
11. Changes to This Policy
We may update this policy periodically. Any significant changes will be communicated via the app or through a message. Continued use of the app indicates acceptance of the updated policy.
12. Data Minimization and Purpose Limitation
We only collect the minimum data necessary to provide and improve our services, ensuring it is processed solely for the purposes outlined in this policy.
13. Data Access and Control
Your personal data is accessible only by authorized personnel and service providers, bound by confidentiality agreements. Access is strictly limited based on necessity to ensure privacy.
14. Data Breach Procedures
In the event of a data breach, we will notify affected users and relevant authorities within 72 hours, as mandated by GDPR.
15. Contact Us
For any questions or concerns about this policy, please contact us at contact@flashquad.com